Privacy Policy

Refund policy

🔄 Refund & Return Policy
📅 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

📦 Return Eligibility

To be eligible for a return, items must be:

  • In the same condition as received

  • Unused or unworn, with tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

📧 How to Start a Return

To request a return, please contact us at:
support@whcool.net

If your return is approved, we will provide:

  • A return shipping label

  • Clear instructions on how and where to send your package

⚠️ Items sent back without prior return authorization may not be accepted.

🛠️ Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and assist you accordingly.

🛡️ 180-Day Warranty (Limited)

We offer a 180-day limited warranty from the date of delivery for eligible products purchased on whcool.net. This warranty covers manufacturing defects in materials and workmanship under normal use.

✅ Covered: manufacturing defects under normal use
❌ Not covered: normal wear and tear, accidental damage, misuse, improper installation, alterations, or damage caused by washing contrary to care instructions.

If you believe your item has a warranty issue, please contact us at support@whcool.net with your order number and clear photos/videos of the issue. If approved, we will provide a replacement or another reasonable solution.

ℹ️ This warranty is separate from our 30-day return policy and does not extend the return window.

🚫 Return Conditions & Non-Returnable Cases

To ensure product quality and hygiene standards, returns may not be accepted under the following conditions:

📦 Packaging Condition

  • The original packaging is missing, damaged, or discarded

  • Products must remain in original packaging to be eligible for return

👟 Product Usage

  • The item has been used, worn, or tried on

  • For hygiene and resale reasons, Items that have been worn, used, or show signs of use are not eligible for return due to hygiene and resale considerations.

⚠️ Non-Quality Related Reasons

  • Returns requested for reasons not related to product quality issues may not be accepted.

❗ Sale items and gift cards are non-returnable.

If you have questions about a specific item, please contact us before initiating a return.

📏 Size-Related Issues

If the return request is based on sizing, please note:

  • Customers are required to provide a clear reason, such as:

    • Whether the size was selected according to our size chart

    • Or if the incorrect size was selected at checkout

  • Size selection errors after opening the packaging are not eligible for return, as our products use single-use packaging, which affects resale conditions

However, if you experience a size-related issue, please contact our customer support team.
📧 support@whcool.net

Our team will review your case and may assist with:

  • Size exchange support

  • Replacement options, where applicable

ℹ️ Important Notes

These return conditions are designed to protect product quality and ensure fairness for all customers.
They do not affect your rights in cases of verified product defects or shipping errors.

🔁 Exchanges

If you would like to exchange an item, the fastest way is to:

  1. Return the original item

  2. Place a new order once the return is approved

🇪🇺 European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must be:

  • Unused and unworn

  • With tags attached

  • In original packaging

  • Accompanied by proof of purchase

💳 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing typically takes up to 10 business days

Please note that additional processing time may be required by your bank or card issuer.

If more than 15 business days have passed since your refund was approved, please contact us at support@whcool.net